betbtd Privacy
Policy

1.Introduction

betbtd ("we", "us", "our", "the Platform") operates the online betting and casino platform accessible at betbtd.net and any associated mobile-optimised pages (collectively "the betbtd Platform"). This Privacy Policy describes how betbtd collects, uses, stores, and shares personal information provided by or relating to individuals ("you", "the Player", "the User") who access or use the betbtd Platform.

betbtd is committed to handling personal data with integrity, transparency, and care. We collect only the information necessary to provide a safe, secure, and personalised betting experience to players across Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

This Privacy Policy should be read alongside the betbtd Terms & Conditions, which are incorporated herein by reference. By accessing the betbtd Platform, you confirm your acceptance of both documents. If you do not agree with any part of this Privacy Policy, you must discontinue use of the betbtd Platform and may request account closure by contacting our support team.

2.Data We Collect

betbtd collects personal data through several channels — at registration, during account operation, through your use of our betting and casino features, and via automated technical means. The categories of data we collect are set out below.

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (collected to verify that you meet the 18+ age requirement).
• Residential address, including city or district within Bangladesh.
• Mobile phone number registered in your own name to a bKash, Nagad, or Rocket account.
• Email address used for betbtd account correspondence.

2.2 Identity Verification Documents

• Copies of government-issued identification such as a National Identity Card (NID), passport, or birth registration certificate, submitted during KYC verification.
• Selfie photographs or video verification clips where required for enhanced identity checks.
• Proof of address documentation where requested during account review.

2.3 Financial & Transaction Data

• Mobile financial service account identifiers (bKash, Nagad, Rocket, Upay) linked to your betbtd account.
• Visa and Mastercard details used for deposits and withdrawals, handled via PCI-DSS compliant payment processors.
• A complete record of all deposits, withdrawals, bonuses claimed, wagers placed, and winnings received through your betbtd account.

2.4 Technical & Usage Data

• IP address and approximate geolocation data at the time of login and during active sessions.
• Device type, operating system, browser type and version.
• Session timestamps, pages visited within the betbtd Platform, and navigation patterns.
• Betting and gaming activity logs, including game type, stake amounts, odds selected, and outcomes.

2.5 Communications Data

• Records of correspondence between you and betbtd support, including emails and live chat transcripts.
• Responses to surveys, feedback forms, or promotional participation requests.

betbtd does not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs, or health information, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion or limit-setting request.

3.How We Use Your Data

betbtd uses the personal data we collect for the following specific purposes. We do not use your data in any manner inconsistent with this Privacy Policy without first obtaining your explicit consent.

Purpose	Data Categories Used
Creating and managing your betbtd account	Identity & contact data, verification documents
Processing deposits and withdrawals	Financial & transaction data, identity data
Verifying your age and identity (KYC)	Identity data, verification documents
Preventing fraud and money laundering	All categories, including technical & usage data
Delivering betbtd VIP loyalty programme benefits	Identity data, transaction data, usage data
Providing customer support	Identity data, communications data, transaction data
Sending transactional notifications (deposit confirmations, withdrawal updates)	Contact data, transaction data
Sending promotional communications (with your consent)	Contact data, usage data
Responsible gaming monitoring and intervention	Transaction data, usage data, communications data
Improving the betbtd Platform and user experience	Technical & usage data (anonymised where possible)
Complying with legal and regulatory obligations	All categories as required by applicable law

4.Legal Basis for Processing

betbtd processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contract performance: Processing necessary to create and operate your betbtd account, including executing deposits, withdrawals, and bets, and administering the betbtd VIP loyalty programme.
• Legal obligation: Processing required for betbtd to comply with applicable laws and best-practice obligations, including identity verification, anti-money-laundering checks, and responsible gaming monitoring.
• Legitimate interests: Processing necessary to pursue betbtd's legitimate business interests, including fraud prevention, platform security, and improving the betbtd Platform experience, provided those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for sending marketing communications and promotional offers. You may withdraw consent at any time by contacting betbtd support at [email protected] or by using the unsubscribe link in any marketing email.

5.Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit the betbtd Platform. betbtd uses cookies and similar tracking technologies — including pixel tags and session tokens — to ensure the Platform functions correctly, to remember your preferences, and to understand how players navigate and use the betbtd service.

5.2 Types of Cookies betbtd Uses

• Strictly necessary cookies: Essential for the betbtd Platform to function. These include session authentication tokens that keep you logged in to your betbtd account. These cookies cannot be disabled without preventing the Platform from operating.
• Functional cookies: Allow the betbtd Platform to remember your language preference, last visited game category, and display settings to provide a more personalised experience.
• Analytics cookies: Help betbtd understand how players interact with the Platform — for example, which game categories are most visited, where players spend the most time, and where navigation difficulties arise. This data is used in aggregate and anonymised form only.
• Performance cookies: Monitor Platform load times, server response, and technical errors to help the betbtd engineering team identify and resolve issues promptly.

5.3 Managing Cookies

You may control and disable non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the betbtd Platform, including your ability to maintain a logged-in session. For full details on managing cookies in your specific browser, consult your browser's documentation.

6.Sharing Your Data

betbtd does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

6.1 Payment Service Providers

To process deposits and withdrawals, betbtd shares relevant financial and identity data with our payment partners — including bKash, Nagad, Rocket, Upay, and Visa/Mastercard acquiring banks. These providers process your data solely to complete the payment transaction and are bound by their own strict data protection obligations.

6.2 Identity Verification Partners

betbtd works with third-party KYC and identity verification service providers to confirm the age and identity of players as required. These providers receive only the identity documents and data necessary to complete the verification check and are contractually prohibited from using your data for any other purpose.

6.3 Game Studio Providers

Casino games on the betbtd Platform are supplied by licensed game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. To facilitate your participation in these games, limited session and account data is shared with the relevant studio. Game providers do not receive your full personal profile or payment details.

6.4 Legal and Regulatory Disclosure

betbtd may disclose personal data to law enforcement agencies, financial intelligence units, or other governmental authorities where we are required to do so by applicable law, court order, or other binding legal process. In such cases, betbtd will disclose only the minimum data required to satisfy the legal obligation and will notify the affected player where we are legally permitted to do so.

6.5 Business Transfers

In the event that betbtd undergoes a merger, acquisition, or sale of all or part of its assets, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data under the new ownership before the transfer takes effect.

7.Data Retention

betbtd retains personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your betbtd account, plus a minimum of five years following account closure, in line with anti-money-laundering best practice requirements.
• Transaction and betting records: Retained for a minimum of five years from the date of each transaction, for financial reporting, dispute resolution, and regulatory compliance purposes.
• Customer support communications: Retained for three years from the date of the last interaction, to support dispute resolution and service quality monitoring.
• Marketing consent records: Retained for the duration of your consent and for one year following its withdrawal, to demonstrate compliance with consent obligations.
• Technical and usage logs: Retained for up to 12 months in identifiable form, then anonymised for aggregate analytics use.

When personal data is no longer required for any of the above purposes, betbtd will securely delete or irreversibly anonymise it so that it can no longer be associated with any individual player.

8.Your Rights

As a betbtd player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact betbtd support at [email protected] with the subject line "Data Rights Request". betbtd will acknowledge your request within 24 hours and provide a substantive response within five business days.

• Right of access: You may request a copy of all personal data that betbtd holds about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: If any personal data betbtd holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: Subject to betbtd's legal retention obligations, you may request the deletion of your personal data. Where deletion is not possible due to a legal obligation, betbtd will explain the basis for retaining the data.
• Right to restriction of processing: You may ask betbtd to restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is in dispute.
• Right to data portability: Where processing is based on your consent or on contract performance, you may request a structured, machine-readable copy of your personal data for transfer to another service provider.
• Right to withdraw consent: Where betbtd processes your data on the basis of consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to betbtd processing your personal data where that processing is based on legitimate interests, including profiling for responsible gaming monitoring purposes.

9.Children's Privacy

The betbtd Platform is strictly intended for adults aged 18 years and above. betbtd does not knowingly collect personal data from individuals under the age of 18. All betbtd accounts are subject to age verification at registration. If betbtd becomes aware that a betbtd account is held by or has been used by a person under 18, the account will be immediately suspended, all bets placed will be voided, and any deposits will be returned to the original payment method following completion of our verification process.

If you are a parent or guardian and you believe that a person under 18 in your household has registered a betbtd account or accessed the betbtd Platform, please contact us immediately at [email protected]. betbtd takes underage gambling extremely seriously and will act promptly on any such report. We strongly encourage parents and guardians to use parental control and content filtering software to prevent minors from accessing online gambling platforms.

10.Security Measures

betbtd employs a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the betbtd Platform, ensuring that your personal and financial information is protected in transit.
• Encrypted storage of sensitive data fields — including payment method identifiers and identity verification documents — within betbtd's secure server infrastructure.
• Two-step verification available on all betbtd accounts, providing an additional layer of authentication beyond the standard username and password login.
• Access controls ensuring that betbtd staff can only access player data on a strictly need-to-know basis, with all internal data access logged and audited.
• Regular security assessments of the betbtd Platform infrastructure to identify and remediate potential vulnerabilities before they can be exploited.

While betbtd takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You play an important role in protecting your own data by choosing a strong, unique password for your betbtd account, enabling two-step verification, and never sharing your login credentials with any other person. If you suspect that your betbtd account has been compromised, contact [email protected] immediately.

11.Changes to This Privacy Policy

betbtd reserves the right to update this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new sharing arrangement — we will notify you via the email address registered to your betbtd account at least seven days before the changes take effect. Non-material changes, such as typographical corrections or clarifications that do not alter the substance of this policy, may take effect immediately upon publication on the betbtd Platform.

The date at the top of this Privacy Policy reflects when it was last reviewed and updated. We encourage you to review this page periodically to stay informed about how betbtd protects your personal information. Your continued use of the betbtd Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

12.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way betbtd handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, including during national holidays in Bangladesh such as Eid, Pohela Boishakh, Victory Day, and Independence Day.

Email betbtd data support at: [email protected]

Please include "Privacy Policy Query" or "Data Rights Request" in your subject line so that our team can route your message to the appropriate person promptly. betbtd aims to acknowledge all privacy-related queries within 24 hours and to provide a full response within five business days.

This Privacy Policy is written in English. In the event of any inconsistency between this English version and any translation, the English version shall prevail.